Terms & Conditions
Pricing
Prices shown are in euro and are inclusive of vat at the rate applicable to that product. There will be an additional charge for delivery that is €5.95 on orders up to €50, all orders of €50 or above enjoy free delivery.
Purchasing
Shopping at Wake2wake Watersports could not be easier. Simply browse through the large selection of sporting goods and add them to your shopping basket. Once you have finished shopping click on the checkout icon and complete your delivery details. You will then be taken to a secure server to complete your payment. Confirmation of your order (once payment has been confirmed) will be sent to you via email.
Availability
To the best of our ability only those items currently in stock are shown on our site. In the unlikely event of any item of stock being unavailable or delayed, we shall contact you by phone or e-mail to advise you of the new estimated time of delivery, together with, if appropriate, suggested alternative items. If you wish to change or cancel your order you can e-mail wake2wakewatersports@gmail.com
or by phone at 0863842475 and your order will be revised or fully refunded.
Payment and Security
We accept segment accessible from the internet, ensuring you of the highest possible protection for your credit or debit card details Visa and Mastercard. All payments are processed using Paypal and Stripe. Sensitive data is never held in any network segment accessible from the internet, ensuring you of the highest possible protection for your credit or debit card details.
Despatch and Delivery
Subject to availability, goods will be despatched within one working day of confirmation of order. Orders placed before 1pm are dispatched the same day. Fastway courier delivers goods or An Post (within Ireland) to the delivery address supplied by you during the purchasing process and will normally be delivered the following working day after despatch. Please note delays with the courier can take place during peak times such as Christmas, Halloween and Covid lockdowns so order well in advance. Check the tracking number we send and contact courier directly if their are any delays with your parcel with the tracking number provided. A standard delivery charge of €5.95 is applied on all orders up to €50, delivery is free on orders greater that €50.
United Kingdom
Delivery Charge of &euro10
Europe
€15 (4-5 working days)
USA, Canada, Australia and Rest of the World
€20 (4-7 working days)
All orders will be sent by Registered Post
Returns and Refunds
If a customer wishes to return a product bought on our site we must be notified via email or written letter within 7 working days of receiving the item(s) in question. Item(s) must be returned to us within 5 days of such notification. Item(s) must be returned in the condition they were sent. Returns must include all parts of the original item to be eligible for refund.
Returned goods which do not meet the above criteria will be considered as 'In Dispute'. In Dispute products will not be refunded or exchanged. A reason will be given as to why the product is in dispute. We are happy to re-ship such items back at the customer's cost otherwise they will be destroyed after 30 days.
Shipping and packaging costs, both to and from us, will remain the responsibility of the customer. Refunds will be for the purchase price of the costume only. If using our offer of free postage once your order value drops below this amount you will be charged for the original postage. The same applies to any special offers on Free postage during the year.
During our busy seasons please allow up to 14 working days for refunds to be processed. All returns must be accompanied with a sheet with name, order ID, date of delivery and reason for return to facilitate us to process the refund promptly.
The customers statutory rights are not affected.
All returns must be posted to:
Wake 2 Wake Watersports
Farnbeg
Strokestown
CO.ROSCOMMON
F42 W525
To ensure goods reach us safely, we advise you to use recorded delivery and arrange insurance against loss or damage. We cannot accept liability for returned goods that are lost or damaged during transit. All refunds will be made within 30 days of receipt of return.
Please call us on 0863842475 if you have any concerns, or e-mail us at wake2wakewatersports@gmail.com if you want to cancel an order that you have placed.
SECURE PAYMENTS
Wake2wakewatersports.ie use SSL encryption technology, the most advanced and secure way to process online transactions. You can tell whether a page is secure as https will replace HTTP at the front of organicfruitandvegetables.ie in your browser and a small padlock will also appear.
We use SSL (Secure Socket Layer) which is the industry standard technology used for sending encrypted information between a web browser and a web server. This ensures that the data shared between the browser and the server remains secure and is not read or interfered with. Data security is obviously crucial for successful ecommerce to protect both personal and financial information. SSL involves encrypting data using the Public Key Infrastructure (PKI) where the server creates two cryptographic keys – a Private Key and a Public Key that are used to encrypt and unencrypt the data transmitted.